1. These terms
These terms govern Respectlytics between you and Loheden AI Solutions AB ("we"). By creating an account, buying a plan or using Respectlytics you accept them. If you accept them for a business, you confirm that you may bind it.
When you buy a plan, you tell us whether you buy as a business or as a private person, and where these terms treat the two differently, that answer decides which applies.
For the data your apps send, our Data Processing Agreement is part of these terms. Our privacy policy describes how we process personal data; it is not part of these terms.
2. The service
Respectlytics is an analytics service for mobile and web apps: software development kits and an API that send events from your apps, and a dashboard, emails, alerts, share links and a connection for AI assistants through which you, and those you allow, read what the events show. What each plan includes is shown on the pricing page. On the free plan, AI assistant calls are answered up to the number a day that the pricing page states, and on every plan they may be slowed or refused for a while when too many arrive at once.
The figures, A/B test results, alerts and findings Respectlytics shows are estimates worked out from the events your apps send. They may be wrong or incomplete, and an alert may miss a change or report one with a harmless cause. What an AI assistant you connect writes, concludes or proposes to change in your code is its own, not ours, and may be wrong. Review all of it before you rely on it.
3. Your account and keys
You keep your account, password, keys and email account secure, and you answer for what is done with them. Each app has an app key, which is built into the app, can only send events, and is not a secret; events sent with it count toward your plan whoever sends them. Secret keys read, export and delete your data, and AI assistant keys read it: keep them on your own systems, out of apps and public places, and revoke one at once if it may have leaked. An AI assistant you connect only reads, from the apps you allow, and you answer for what is read with a key you made or a sign-in you allowed. We may revoke a key we believe is misused.
You decide who joins your team and who gets a share link, and you answer for what they do with what they see.
4. What your apps send
You decide what your apps send and whether that needs anyone's consent; we give no legal advice. Do not send personal data in events, their names or their properties: no names, email addresses, phone numbers, postal addresses, identity or account numbers, user, customer or device identifiers (such as advertising identifiers), precise locations, health, financial or other sensitive data, or data about children. Declare only property values that describe an event, such as a plan or a variant, and none that identifies or describes a person.
You are the controller of the data your apps send, and you keep your own privacy policy, obtain any consent the law requires and answer the people your apps serve. We may delete data sent in breach of this section.
5. What you put in
You keep your rights in what you put into Respectlytics. You give us a licence to host, process and transmit it to provide, secure and improve Respectlytics. We may use aggregated or de-identified data, and any feedback you give us, for any purpose, without obligation to you.
6. Content rules
You may not store or send content that is unlawful or infringes anyone's rights. We may remove or block content and suspend or close an account that breaks the law or these terms. Report illegal content to respectlytics@loheden.com, which is also our contact point for users and authorities, in English and Swedish.
7. Use
You may not resell, sublicense or share access to Respectlytics, get around a limit, key or security measure, scrape or overload it, use it unlawfully or to track or harm people, or reverse engineer it except where the law allows that. The software development kits and the community edition are open source, and their own licences govern them.
8. Plans and payment
8.1 The free plan
Every account starts on the free plan, which includes the events a month, the apps and the history the pricing page shows; we delete a free account's events once they are older than that history. Events are accepted once the account's email address is confirmed, and an account whose address is still not confirmed 7 days after sign-up is deleted. We may delete a free account that has sent no event and has not been signed in to for 6 months. We may change what the free plan includes, or end it.
8.2 Paid plans
We sell the plans; Link, a Stripe company, takes the payment as merchant of record, and Link's terms for purchases apply to the payment. Your card statement shows LINK.COM in front of our name. Prices are shown in US dollars, excluding tax; the checkout shows any tax and the total before you pay, and may charge you in your own currency.
A paid plan renews by itself at the end of each monthly or yearly period until you cancel, and you authorise the recurring charges. A move to a larger plan, or to yearly billing, takes effect at once, and the unused part of what you already paid is credited against it. A move to a smaller plan, or to monthly billing, takes effect when the current period ends. When a paid plan ends, the account returns to the free plan: what you set up stays, but while it is on the free plan its team members cannot open its apps, its events keep no properties and no alerts are sent.
On the free plan, events beyond the plan's monthly number are refused until the first day of the next month or until you move to a paid plan. A paid plan accepts up to twice the events it includes in a billing period at no extra charge, and refuses events beyond that until the next period or until you move to a larger plan.
We may change our prices. A new price applies to an existing subscription only from a renewal we have told you about beforehand, and you may cancel before it applies.
You may cancel at any time from your billing settings: the plan runs until the end of the period you paid for, and the account then continues on the free plan. Apart from a withdrawal, fees are not refunded. Refunds beyond what the law gives are at our discretion, and Link may refund a payment under its own rules.
If you dispute a payment with your bank or card issuer instead of contacting us, we may suspend your access while the dispute is open, and if it is decided against us, your paid plan ends and we may close your account.
8.3 Withdrawal
Whether you may withdraw from a purchase depends on the law of the country you live in, and these terms give no right of withdrawal beyond it.
If you buy as a private person living in the EU, the EEA or the United Kingdom, you may withdraw from a purchase within 14 days of making it, without giving a reason. If you asked for your plan to start straight away, we keep the part of the price for the days it has run and refund the rest; otherwise you get the full amount back. If you buy as a private person living in Brazil, you may withdraw within 7 days of the purchase and get the full amount back. A renewal that runs by itself is not a new purchase.
To withdraw, use the function on your account's billing page, or tell us clearly in another way, for example with the model withdrawal form below. Your plan then ends, and the refund goes to the payment method you paid with.
8.4 Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To Loheden AI Solutions AB, by post at the address in section 19 or by email to respectlytics@loheden.com: I hereby give notice that I withdraw from my contract for the provision of the following service: Respectlytics. Ordered on [date]. Name of consumer. Address of consumer. Signature of consumer (only if this form is sent on paper). Date.
9. Changes to Respectlytics
We may change, suspend or discontinue Respectlytics or any part of it, its API and software development kits included. Towards a consumer we do so only for a valid reason, such as a legal, security, technical or commercial one, and if we discontinue a paid plan before a prepaid period ends, we refund the unused part.
10. Ending access
You may delete your account at any time from your account settings; deleting it stops any paid plan and deletes the account's apps and their events.
We may suspend or end your access at once if you break these terms or the law, commit fraud, reverse a payment, become subject to sanctions, or where the law requires it, with no refund beyond what the law gives.
11. No warranty
TO THE FULLEST EXTENT THE LAW ALLOWS, RESPECTLYTICS IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AVAILABILITY AND NON-INFRINGEMENT.
Data from third parties, such as the country a network address belongs to or what an AI assistant writes, may be wrong, late or stop. A private buyer has the statutory rights if Respectlytics is faulty; complaints go to the email or postal address below.
12. Liability
As far as the law allows, we are not liable for indirect or consequential loss, lost profit, revenue, business, goodwill or data, or loss caused by others, and our total liability is limited to one month's worth of your latest payment to us for Respectlytics (your latest payment if you pay monthly, one twelfth of it if you pay yearly). If you buy as a private person, we are not liable for any loss in a business activity. This does not limit liability that the law does not allow us to limit.
13. Indemnity
A business customer indemnifies us against claims, losses and costs arising from its use of Respectlytics in breach of these terms or the law, including what its apps send.
14. Time to claim
A business customer must bring any claim within one year of when it knew or should have known of it.
15. Sanctions and age
You confirm that you are 18 or older, that you are not subject to EU, UN, US or Swedish sanctions, and that you are not in a place under a comprehensive embargo.
16. Changes to these terms
We may change these terms. For a paid subscription, we tell you before a renewal to which a new version applies, and you may cancel before it does. Otherwise a new version applies from the date it gives.
17. Law and courts
These terms are governed by Swedish law, without its conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods. A consumer keeps the protection of the mandatory rules of the country where they live. Any dispute with a business, or with a consumer living outside the EU, the EEA, Switzerland and the United Kingdom, is settled exclusively by the Swedish courts, with the district court for our registered office as the first instance. Outside the EU, the EEA, Switzerland and the United Kingdom, claims may be brought only individually, not as a plaintiff or class member in a class or representative action, and any jury trial is waived.
18. General
If a clause is invalid, the rest stands. These terms, with the Data Processing Agreement, are the whole agreement about Respectlytics. We may transfer our rights and obligations to a company that takes over Respectlytics. We are not liable for delay or failure caused by events beyond our reasonable control. We may give notice by email to the address you gave us or on Respectlytics' website. If a translation differs from the English, the English prevails for business customers.
19. Contact
Loheden AI Solutions AB, org. no. 559261-7566
Vretavägen 26
71993 Vintrosa
Sweden
Email: respectlytics@loheden.com